Privacy Policy

This privacy notice for Fort Worth Second Chance Team ("we," "us," or "our"), a real estate team sponsored by Spirit Real Estate Group (TREC License #562021), describes how and why we collect, store, use, and share ("process") your information when you use our services ("Services"). The Site and our non-brokerage services are operated by Choice Living Solutions, LLC, a Texas limited liability company. Real estate services are provided by licensed Texas real estate agents sponsored by our broker.

Questions? Contact us at hello@fortworthsecondchanceapartments.com.

SUMMARY OF KEY POINTS

What information do we process? What you provide when you contact us about an apartment search — your name, contact information, rental preferences, and what you tell us about your income, credit, rental history, and background. We also collect technical information automatically when you visit our site.

Do we process sensitive personal information? We collect financial and background information you provide in connection with your rental inquiry. Under Texas law this is not classified as "sensitive personal data," though some other states treat certain financial information as sensitive. We do not intentionally collect information about your race, ethnicity, religion, health, sexual orientation, immigration status, or biometric data, and we do not process any information to infer characteristics about you.

Do we share your information with apartment communities? Yes, but only for communities you select. We forward the information you provided to us — including what you told us about your rental history, credit, background, and income — so that community can respond to you and credit us as your locator. Those communities are independent businesses that may contact you directly.

Do we sell your information? We do not sell the information you provide on our forms. We do use advertising and analytics services that may be treated as a "sale" or "sharing" of online identifiers under some state laws, and you can limit this through your browser and those platforms' ad settings. We never share text message opt-in data or SMS consent with any third party for that party's marketing purposes.

Do you use automated or AI systems? Yes. Some of our calls, text messages, and emails are generated or assisted by automated or AI systems. Verify critical details directly with apartment communities before making decisions.

Are calls recorded? Yes, all of them.

What are your rights? Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information.

How do you exercise them? Contact us at hello@fortworthsecondchanceapartments.com.

1. WHAT INFORMATION DO WE COLLECT?

Information you provide

We collect what you voluntarily provide when you contact us, fill out a form, or otherwise communicate with us. Depending on how you interact with us, this may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Contact preferences
• Apartment budget and preferences
• Preferred move date
• Rental history, including any broken lease, eviction, or balance owed to a prior landlord
• Stated income
• What you choose to tell us about credit history or background history

All information you provide must be true, complete, and accurate, and you must tell us of any changes.

We do not intentionally collect Social Security numbers, financial account numbers, or health information. If you provide such information in connection with your inquiry, we use it only as necessary to assist you and do not disclose it except as required by law.

Call recording

All calls to and from us are recorded, including calls you place to us, calls placed by our team, and calls handled by our AI assistant, for quality, training, and recordkeeping purposes. By calling us, or by continuing a call from us, you consent to that recording. If you do not want to be recorded, do not call us, end the call, and do not use our Services. We do not create or store voiceprints or other biometric identifiers from your voice.

Information collected automatically

Technical information collected when you visit, used primarily for security, operation, and analytics:

• Log and usage data — IP address, device information, browser type and settings, timestamps, pages and files viewed, searches, and error reports
• Device data — device and application identifiers, hardware model, internet service provider or mobile carrier, operating system, and configuration
• Location data — approximate location derived from your device or IP address. You can limit this in your device settings, though some features may not work.

We also collect information through cookies and similar technologies. See Section 5.

Information collected through third-party listing and search tools

We deliver apartment lists through third-party listing and search platforms that we subscribe to and provide access to. When you open a list, browse properties, or mark a community as a favorite in one of these tools, the platform collects information about your activity — the properties you view and save, the date and time, your IP address, and device information. We receive notifications about the communities you favorite or save and retain a record of those events.

These platforms are operated by companies we do not own or control. They are governed by their own terms and privacy notices, and we are not responsible for how they collect, use, or retain your information.

Link tracking

Links we send by text or email may be shortened, branded, or routed through a link management service. When you click one, we may collect the date and time, the link clicked, your IP address, and device and browser information. We use this to understand which properties and messages you engage with and to follow up appropriately.

Information from other sources

We may obtain information about you from public databases, marketing partners, data providers, and other third parties, including mailing addresses, email addresses, phone numbers, IP addresses, and public profiles.

Automated and AI-assisted communications

We use automated and AI systems to generate or assist with calls, text messages, and emails, including initial follow-ups, apartment suggestions, scheduling, and ongoing support. We may use this information to improve those systems. We handle it securely and do not sell it or use it outside the scope of apartment locating services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

• Deliver our apartment locating services and respond to your inquiries
• Register your inquiry with apartment communities you select
• Communicate with you by phone, text, and email about your apartment search
• Send administrative information, including changes to our terms and policies
• Send marketing communications consistent with your preferences
• Deliver targeted advertising where permitted
• Request and post testimonials
• Protect our Services, including fraud monitoring and prevention
• Evaluate and improve our Services and your experience
• Improve our automated and AI-assisted systems
• Comply with legal obligations and establish, exercise, or defend legal claims

Consent and communication records. We maintain records of your consents, any opt-out or revocation requests, message history, and communication logs, including those generated by AI systems, to comply with applicable law and demonstrate proof of consent. See Section 6.

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

Apartment communities you select

We forward the information you provide to us to the apartment communities you select or mark as a favorite, so they can register your inquiry, credit us as your locator, and respond to you. We do not send your information to every community on a list we prepare for you — only those you choose.

Why we share this and how we are paid. Our locating service is free because apartment communities pay a referral fee to our sponsoring broker when we register you and you lease there. Registering you requires providing the community with your contact information.

When you mark a community as a favorite or save it in a listing tool we provide, request a tour, or ask us to register you, you authorize this sharing and you agree that the community may contact you directly by telephone call, text message, and email, including using automated technology or an artificial or prerecorded voice.

What we send. Our registration — sometimes called a guest card — includes your name, telephone number, email address, desired move-in date, bedroom and bathroom count, stated budget range, the area you are searching in, and our locator registration information, together with what you have told us about your rental history, credit, background, and income.

We share this to identify communities whose published qualification criteria may match your situation and to reduce the chance you spend time touring or applying somewhere that would not approve you. You are not required to provide any of this information to use our Services. If you prefer we not share a particular item, tell us before you select a community.

What we do not do. We do not obtain a credit report, criminal background report, or tenant screening report about you, and we do not verify what you tell us. We share only what you tell us. We do not represent to any community that you are qualified or approved.

Communities conduct their own screening and will request and verify whatever they require directly from you. Any decision about your application is made by the community, not by us.

Apartment communities are independent businesses we do not own or control. To stop communications from a particular community, contact that community directly — opting out with us does not opt you out with them.

You may withdraw authorization to share your information with additional communities at any time. Withdrawal is prospective only. On request, we will tell you which communities received your information and when.

Third-party service providers

We share information with service providers that help deliver our Services, including apartment listing and search platforms, SMS and telephony platforms, link management services, apartment data providers, customer relationship management tools, automated and AI communication providers, and utility connection services. They may use your information only to perform services for us.

Advertising and analytics partners

We work with advertising and analytics platforms — including Google, Meta, TikTok, and similar services — that use cookies, pixels, and similar technologies on our website to measure performance and show you our ads on other websites and apps. This is sometimes called targeted advertising, cross-context behavioral advertising, or retargeting.

Information shared with these platforms is generally limited to online identifiers and activity, such as your IP address, device and browser information, and pages viewed. We do not provide these platforms with what you tell us about your rental history, credit, background, or income.

Under some state privacy laws this may be treated as a "sale" or "sharing" of personal information. Section 10 explains how to limit it.

Referrals to other services

We may refer you to third-party services related to your move, including utility connection services, insurance providers, movers, renter risk or deposit alternative products, and licensed healthcare providers who evaluate requests for assistance or emotional support animals. We may receive compensation when you sign up through one of our referrals. This does not affect the rates or services available to you. You are never required to use a referred service.

Categories of third parties we disclose information to

• Apartment communities and their management companies that you select
• Service providers that operate our website, forms, messaging, telephony, listing and search, link management, and customer relationship tools
• Automated and AI communication providers
• Utility connection partners and other services we refer you to
• Advertising, retargeting, and analytics providers
• Professional advisors, and legal or regulatory authorities where required
• A successor entity in connection with a merger, financing, or sale of our business

Text message opt-in data — excluded from all sharing

We do not share, sell, or transfer text message originator opt-in data or SMS consent to any third party or affiliate for marketing or promotional purposes. This category is excluded from all sharing described in this section.

Sharing with apartment communities is at your direction

We do not sell the information you provide on our forms. When we send your information to a community, we do so because you selected that community. Disclosures made at your direction are not a "sale" of personal information under applicable state privacy laws.

Legal requirements

We may disclose information where required by law, or where we believe disclosure is necessary to comply with legal process, protect our rights or property, prevent fraud, or protect anyone's safety.

4. THIRD-PARTY WEBSITES

The Services may link to third-party websites and contain third-party advertisements. We make no guarantee regarding those third parties and are not liable for any loss caused by their use. Data they collect is not covered by this notice. Review their policies directly.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies, including web beacons and pixels, to gather information when you interact with our Services. Some maintain security, prevent crashes, fix bugs, save your preferences, and support basic site functions.

We also permit third parties and service providers to use tracking technologies for analytics and advertising, including to tailor advertisements to your interests on our Services and elsewhere.

To the extent these are deemed a "sale" or "sharing" — which includes targeted advertising as defined under applicable law — Section 10 explains the options available to you.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only as long as necessary for the purposes described here, unless a longer period is required or permitted by law.

We retain records of your consent to be contacted, any revocation or opt-out request, and the associated communication logs for at least five (5) years, and longer where necessary to comply with law or to establish, exercise, or defend legal claims. We retain these records even after you ask us to delete other information and after your relationship with us ends. This is required for compliance with telephone and text messaging laws.

When we no longer have a legitimate business or legal need for your other information, we delete or anonymize it, or securely store and isolate it until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use appropriate technical and organizational security measures. No transmission over the internet or storage technology can be guaranteed completely secure, and we cannot promise that unauthorized third parties will not defeat our security. Transmission to and from our Services is at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect from or market to anyone under 18. By using the Services you represent that you are at least 18, or that you are a parent or guardian consenting to a minor's use. If we learn we have collected information from someone under 18, we will delete it. Contact hello@fortworthsecondchanceapartments.com if you become aware of any such data.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Withdrawing consent. Where we rely on your consent, you may withdraw it at any time using the details in Section 12. Withdrawal does not affect processing before withdrawal or processing on other lawful grounds.

Opting out of calls, texts, and marketing. You may revoke consent at any time, by any reasonable means. Replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT to any text will work, and you are not limited to those words. You may also tell us during a call, reply to any message in your own words, click unsubscribe in our emails, email hello@fortworthsecondchanceapartments.com, or write to us.

We honor revocation promptly and in no event later than ten (10) business days. We may still send service-related messages necessary to respond to your requests.

Note: revoking consent with us does not stop communications from apartment communities you previously selected. Contact those communities directly.

Account information. To review, change, or delete your information, contact hello@fortworthsecondchanceapartments.com. We will deactivate or delete it from our active databases, except for the consent and communication records described in Section 6, which we retain to comply with legal requirements and defend claims.

Cookies. Most browsers accept cookies by default and let you remove or reject them, though this may affect certain features.

10. CONTROLS FOR TRACKING PREFERENCES

Browser signals. Most browsers include a Do-Not-Track ("DNT") feature, and some browsers and extensions send a Global Privacy Control ("GPC") signal. We do not currently respond to DNT or GPC signals, and we do not currently offer cookie preference controls on our website. If we become required to respond, we will update this notice. California law requires us to disclose how we respond to DNT signals, and this paragraph is that disclosure.

How to limit interest-based advertising. You can limit interest-based advertising through your browser and each platform:

• Google: Google Ads Settings and My Ad Center
• Meta (Facebook and Instagram): Ad Preferences in your account
• TikTok: Ads and Data in your account privacy settings
• Multiple advertisers at once: Digital Advertising Alliance at optout.aboutads.info, or Network Advertising Initiative at optout.networkadvertising.org
• Your browser: most browsers let you block or delete cookies and offer tracking protection. Blocking cookies may affect how parts of our website work.

You may also contact us at hello@fortworthsecondchanceapartments.com and we will make reasonable efforts to honor your request.

11. UNITED STATES STATE PRIVACY RIGHTS

Residents of certain states may have rights to confirm whether we process their personal data, access and obtain a copy of it, correct inaccuracies, delete it, obtain a copy of data they previously shared, opt out of targeted advertising and the sale of personal data, and not be discriminated against for exercising these rights. These rights may be limited by applicable law.

Categories of personal information we collect

Category L reflects only the financial information you provide in connection with your rental inquiry, which is treated as sensitive personal information under the law of some states, including California. We do not collect driver's license or state ID numbers, passport numbers, account login credentials, precise geolocation, biometric identifiers, or information about your racial or ethnic origin, religious beliefs, health, sexual orientation, or immigration status.

Our forms do not ask about protected characteristics such as race, national origin, religion, disability, or familial status, and we do not use any such information to decide which communities to show you. You may choose to mention personal circumstances when you talk with us — for example, that you have children or need an accommodation for an assistance animal — and if you do, that information may appear in our communication records. We use it only to respond to what you asked us about.

Where we collect information treated as sensitive personal information under the law of your state, we do so only with your consent or as otherwise allowed by law, and you may have the right to limit its use or disclosure. We do not sell sensitive personal information, and we do not collect or process it to infer characteristics about you.

Texas residents. We qualify as a small business under the Texas Data Privacy and Security Act and are exempt from most of its requirements. Even so, we will honor requests from Texas residents to access, correct, or delete the personal data we hold. Financial and background information of the kind we collect is not classified as "sensitive personal data" under Texas law. We do not collect biometric identifiers, we do not collect or sell sensitive personal data as defined under Texas law, and we do not sell the information you provide on our forms. We do process personal data for targeted advertising through services such as Google, Meta, and TikTok; Section 10 explains how to limit it.

How to exercise your rights. Contact us using the details in Section 12. Under some state laws you may designate an authorized agent, and we may deny a request from an agent who does not provide proof of authorization. We will verify your identity before responding, using the information in your request only for that purpose.

Appeals. If we decline to act on your request, you may appeal by emailing hello@fortworthsecondchanceapartments.com. We will inform you in writing of any action taken or not taken, with an explanation. If your appeal is denied, you may submit a complaint to your state attorney general.

12. HOW CAN YOU CONTACT US?

Fort Worth Second Chance Team Sponsored by Spirit Real Estate Group (TREC License #562021) Site operated by Choice Living Solutions, LLC

5900 Balcones Drive, STE 100 Austin, TX 78731 United States

Phone: (817) 764-5729 Email: hello@fortworthsecondchanceapartments.com

Serving Tarrant County and surrounding areas.

13. UPDATES TO THIS NOTICE

We may update this notice from time to time. The updated version is indicated by a revised "Last updated" date. If we make material changes, we may notify you by posting a notice or contacting you directly.

Fort Worth Second Chance Team is brokered by Spirit Real Estate Group (TREC #562021). Licensed Texas agent. See also our TREC Information About Brokerage Services and Consumer Protection Notice.